Picture this: You send out invoices, see them marked “paid” in QuickBooks Online (QBO), and breathe a sigh of relief. Job done, right? Wrong!
I recently had a client come to me with a head-scratching problem. They were using QBO to collect payments, but… the money wasn’t hitting their bank account. How could this be?
The Culprit: A Tiny, Often Overlooked Checkbox!
It turns out, they were missing a crucial step: checking the “I have authorization to collect payment” box when creating their invoices.
Yep, that’s it. A simple checkbox. But without it, QBO closes the invoice as “paid” without actually processing the payment. The result? You’re left with a closed invoice and an empty bank account.
Don’t Let This Happen To You!
This isn’t just a one-off issue. We’ve seen this happen with multiple clients. It’s a silent money drain that can easily go unnoticed, especially if you’re not diligently reconciling your bank accounts.
The Solution? Vigilance and Monthly Bank Reconciliations!
Luckily, because we perform monthly bank reconciliations for our clients, we were able to catch this error and help them recover their funds. But here’s the kicker: time is of the essence. The longer you wait, the harder it becomes to retrieve those lost payments.
Here’s what you NEED to do:
Let’s Get Real: Is Your CPA Looking Out For You?
Ask yourself: Is my CPA proactively monitoring my accounts? Are they catching these potentially costly errors? If the answer is no, it might be time for a change.
Your Business Deserves Better!
Don’t let a tiny checkbox cost you your hard-earned money. Take control of your QBO and ensure your accounts are being properly managed.
Let’s Chat!